Hasid brothers ltd. Service covenant

Hasid Brothers Ltd., its managers and personnel commit to quality service to buyers of the company’s apartments. We commit to a positive and harmonious service atmosphere in dealing with the company’s sales representatives and other departments. We further commit to disseminate the spirit and principles of this covenant to all the company’s suppliers and service providers. This covenant, on which we are signed, is a further milestone in an ongoing process of improvement in the service we provide to customers, and we undertake to update it in the future in line with our customers’ changing needs.

A. Due Disclosure and Information Transparency

1. Detailed and up-to-date information before the purchase – Before purchasing an apartment, customers will be entitled to detailed and up-to-date information on all aspects of the purchase, guaranteed for truth and fairness in advertising.
2. Regular and detailed information updates – Following the purchase, the company’s personnel undertakes to provide regular and detailed updates on the following subjects:
   2.1 Provision of ancillary services and services by outside service providers.
   2.2 Notification of changes in timetables that could affect the purchase of the apartment and delivery times.
3. Information channels – Information will be disseminated to inquirers, buyers and residents via publicity, advertisements, leaflets, emails and regular post, as well as on the company’s website.

B. Fairness of Contracts; Compliance with the Law

1. Purchase documents – The contract and any other summary with the customer will be clearly and fairly worded in a manner that safeguards the customer’s rights, and we pledge to comply promptly with every undertaking and agreement.
2. Also after the purchase – the residents will receive a delivery protocol clarifying each party’s rights and obligations and spelling out the company’s commitment to the residents.

C. Proper Service, Professionalism and Skill of the Company’s Personnel and Sales Representatives

1. Courtesy – The company’s sales representatives and other personnel will treat the customer with strict courtesy and in a manner conveying trust and respect for the recipients of our service.
2. Courteous telephone response – The company’s personnel undertakes to answer telephone calls courteously, with each responder identifying himself/herself by name.
3. Speed of response – The company’s management and personnel undertake to respond to customers’ inquiries within 72 hours. During this time the customers will be entitled to information concerning the expected duration of the processing of their inquiry. In cases of emergency, customers will be entitled to an immediate response (the response time refers to workdays only, Sunday through Thursday).
4. Availability – Customer inquiries will be answered on workdays, Sunday through Thursday from 9am to 5 pm, and Friday until 12pm. Information regarding service providers, service times and ways of contacting outside service providers will be provided to the buyers in information leaflets which they will receive after completing the purchase, according to the project in which the apartment was sold.
5. Confidentiality – The company’s management and personnel undertake not to convey information about the buyers to any outside party.